Whitney
Johnson
AI Operations Strategist
I translate complexity into clarity, building AI systems, customer insight programs, and operational workflows that actually work for real people.
Who are you?
This portfolio adapts to you. Choose how you want to experience it.
Case studies
VoC Program Transformation
From reactive complaints to proactive insight
Redesigned a fragmented feedback system across 500K+ customers into a unified VoC program that drove a 40% CSAT improvement in 18 months.
Results
Workflow X-Ray
Feedback scattered across 6 tools, no tagging system, 3-week lag to insights
AI Adoption Workshop Series
Making AI practical for non-technical teams
Designed and delivered a 6-session AI literacy program for a 200-person operations team, resulting in 78% adoption of AI tools within 90 days.
Results
Workflow X-Ray
Team intimidated by AI tools, no guidance, low confidence, inconsistent usage
Customer Operations Workflow Redesign
Eliminating the manual work that was slowing everything down
Audited and redesigned 12 core customer operations workflows, reducing average handle time by 32% and eliminating 15 hours of weekly manual work.
Results
Workflow X-Ray
Manual data entry, siloed tools, unclear ownership, 3-day resolution time
What I bring
to the table
My work lives at the intersection of AI, customer experience, and operational design. I make complex systems feel simple.
Customer Insight Systems
I turn messy feedback into patterns, priorities, and action. Built VoC programs that moved CSAT from 3.2 to 4.6 across 500K+ customers.
AI Adoption
I help teams move from AI curiosity to practical, responsible AI usage through workshops, demos, and plain-language guidance.
Workflow Architecture
I map broken processes and design cleaner systems: reducing manual work, clarifying ownership, and connecting the right tools.
Human-Centered AI
I build AI experiences around real people, prioritizing accessibility, plain language, and community-first design.
Facilitation
I teach through demos, practice, and real examples. My workshops are practical, not theoretical.
Product Operations
I bridge customer needs, operations, product teams, and tools, translating complexity into clear requirements and roadmaps.
I make AI work
for real people
I'm Whitney Johnson, a customer experience strategist who fell in love with AI not because of the technology, but because of what it can do for people. I've spent over a decade building systems that help organizations actually understand their customers.
Now I'm applying that same lens to AI: making it accessible, practical, and human. Through AI with Whit, I teach people how to use AI tools without the overwhelm. Through my consulting work, I help organizations build AI-powered CX systems that don't lose the human touch.
I believe the best AI systems are invisible. They just make things work better. My job is to design those systems and teach the people who run them.
"AI is not passive. The people shaping the future will be the ones who understand it deeply enough to question it, build with it, and use it intentionally."
Tool Stack
Experience
2023 - Present
Founder, AI with Whit
AI education & automation for everyday people
2021 - 2023
Senior CX Strategist
VoC program design, CSAT improvement, AI integration
2019 - 2021
Customer Operations Lead
Workflow architecture, team training, process design
2017 - 2019
CX Analyst & Trainer
Data analysis, customer journey mapping, facilitation
Education & Certifications
Texas Department of Information Resources Certified
AI Fluency for Educators - Anthropic
AI Fundamentals - Google & DeepLearning.AI
Salesforce Certified Administrator
Qualtrics XM Certified
Let's talk
Whether you're hiring, need help, or just want to connect, I'm here. Start with Ask Whit or send a direct email.